To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

  • Items are returnable within 30 days of purchase.
  • All items are returnable except for custom sparkler tags.                     
  • Multi-product packaged items will not be accepted for returns unless all items included in the package are returned. 
  • All Items must be in their original condition and packaging

Are there any charges for return?

  • Original shipping charges are non-refundable (if a free shipping promotion was used, a flat rate of $10.00 will be deducted from the refunded amount.)
  • You are responsible for the return shipping cost. ( We do not provide label) we suggest to use UPS or Fedex shipping services.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your return.
  • If your return is approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within 10 working days.