Shipping Information and Product Returns
We try to provide the fastest and most affordable shipping options to or customers. If your order is placed before 3pm CST it will ship out the same day. Shipping time from our warehouse to a continental US address is 1 to 4 business days depending on your location. You will be able to determine how many days your package will be in transit by looking at the UPS shipping map below. We provide 4 types of shipping to our customers depending on the items that you purchasing. We have some items that can only be shipped by "Ground Shipping Only" because they are flammable or contain a small amount of compressed air. When you go to check out depending on the items that are in your cart the system will show you what types of shipping are available for your order. Look below for more information.
Please note that we are unable to ship to Alaska, Hawaii or international locations due to federal and/or state regulations.
Types of Shipping We Offer
Ground Shipping - is the standard shipping service that we offer. You can expect delivery within 1- 4 business days. Delivery days will be Monday-Friday, we do not offer Saturday delivery.
Free Shipping - is offered as a promotion on some of our items, it is also available on all orders over $50. The Free Shipping service will be by UPS Ground shipping for your whole order.
UPS SurePost - is a service that is provided on small light weight items to save customers money on shipping cost. This service only comes with a estimated delivery time of 5 - 7 days Monday thru Saturday. This is not a guaranteed delivery time!
UPS Next Day Air - is guaranteed to deliver the next day anywhere in the US Monday thru Friday. This option is not available for sparklers items.
UPS 2nd Day Air - is guaranteed to deliver in 2-days anywhere in the US Monday thru Friday. This option is not available for sparklers items.
Cutting it Close?
Orders placed before 3pm Central Time will ship the same day. Orders placed over the weekend or on a holiday will ship out the next business day. Please give us a call or email sales@ilovesparklers.com if you are cutting it close and we will pay special attention to your order.
Texas Shipping Information:
We are located in Houston, Texas and from our experience, orders shipped to most Texas cities arrive the next day. Smaller towns and rural areas can take up to two business days. Texas orders are subject to 8.25% sales tax.
Order Return Information
- We will accept returns within 30 days of purchase.
- All returnable items need to be in their original packaging, custom printed sparkler tags are non-returnable.
- Multi-product package items will not be accepted for returns unless all items that are included in the package are returned. Example: Gender Reveal Confetti Cannon Packages can only be returned, if 2 blue and 2 pink cannons are returned unused.
- Orders will be refunded the full value minus the cost of the return shipping label.
- Once returned items are received it will take 7-10 days to process your return before a refund will be approved and submitted.
- In order to receive a return authorization number and process a return, please call us during business hours at 281-201-0076.